Testimonials... 

“Gavin aided our lab’s transition from ICP-OES to ICP-MS in a way, and to the level of service that nobody else could provide in NZ. Customising software, commissioning of the instrument itself as well as, not only method development, but also streamlining the workflow for ICP analysis has significantly contributed to our efficiency.

Gavin is always available for consultation and trouble-shooting, which combined with his unequalled experience and enthusiasm, makes for excellent after-sales care”

Morkel Zaayman, Veritec Lab, SCION (Rotorua, NZ)

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"The recent relocation of an existing ICP-OES, and the installation and commissioning of an ICP-MS at the NZ labs Auckland site, presented the expected challenges. No challenge was too great for Gavin from Robinson Scientific. As always, Gavin approached the task in his usual calm and pleasant manner and the level of service and support always exceeded expectations. Gavin's experience with ICP and ICP-MS provided us with an opportunity to not just complete the project but to glean many useful tips and tricks associated with the technique and the instrument.”

Renuka Prasad, Senior Analyst - ICP Unit, NZ Labs (Auckland, NZ)

----------------------------------------------------------------------------------------------------------------"Gav has provided ongoing support for Hill Laboratories three Perkin Elmer ICP-MS units and has always been approachable and responsive to our needs. He has always gone the extra mile to help us with any issue we have had regardless of whether it has been ICP-MS related or not.

He has responded promptly to calls for assistance, making contact in a timely manner and usually being onsite within 24 hours. Gavin understands the importance to a high throughput laboratory of having instruments back in service ASAP and has regularly impressed me with his dedication to ensure this is achieved.

Gav's knowledge of the PE ICP-MS units is outstanding, this is emphasised by requests from PE Australia for his assistance with running courses. I am confident that with Gav's extensive experience operating, servicing and troubleshooting ICP-MS instruments we are receiving top quality service and support.”

John Whiteman, Senior Technologist, Hill Labs (Hamilton, NZ)

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"Gav wrote a custom shipping / invoicing / statement program for our laboratory, and this has saved us so much time we wonder how we managed before!  Complicated and error-prone tasks have been completely automated and what used to take us hours a day is done in minutes!"

Connie Smale, Tasmex Laboratories (Cambridge, NZ) 

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"Over a period of six years Gavin has been an excellent consultant to me in setting up the ICP-MS suite at Waikato University.  Not only did he commission both ICP-MS's but advised on methodology and trouble-shooted any instrumental problems that we encountered.

Gavin’s service in keeping my instrument going was such, that when given the opportunity to purchase a second instrument I didn’t hesitate to order another PerkinElmer Elan.  I knew that Gavin’s experience garnered at Hill Laboratories and elsewhere would be a great help in keeping the ICP suite functioning smoothly.

Probably what stands out most with Gavin is his willingness to go the extra mile and drop almost everything to discuss and resolve a problem. Alongside this is his professionalism which has resulted in my receiving e-mails with solutions in the middle of the night!!"

Steve Cameron, ICP Suite, University of Waikato (Hamilton, NZ)